Cisco Security Workshops

Frequently Asked Questions

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Brandon Newport
Category: Frequently Asked Questions
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Now that its the day of your event you need to make sure you check people in as they come to the event.  Why is this important?  You can have 100 people invited to your event and 20 register for your event but if only 1 person shows up it is probably not a good use of your time unless your event is specific to one customer.  By checking people in when they show up for your event you will be able to compare the following:

  • Registrations - Who and how many people registered for your event
  • Attendees - Who and how many people actually showed up (normal events should be around 50%)
  • Participants - Who and how many people actually took part in the hands on workshops.  Not everyone will many CISOs may attend your presentation but wont actually do the hands on portion of the workshop which is ok.  (normal events should be around 80% participation)
  • Completions - Who and how many people actually completed the hands on portion of the workshop.  Ideally you want 100% of the participants to complete the workshop but normally around 80% complete all the labs within a given workshop
  • Survey - Who and how many people filled out the survey. Normal surveys responses are somewhere around 5-30% with 20-30% being considered good.  Our workshops have seen as high as 90+% of the participants fill out the surveys.  Why, because over the course of a workshop the SEs should become trusted advisors and experts in the minds of the participants.  IF and WHEN the SEs ask everyone to fill out out people typically do.  This is key because this is where we get most of our leads and a better understanding as to what products and solutions customers are interested in.

Now that you understand why its important to check people in lets get started learning how to actually do it.

  1. Move your cursor over the menu item for Workshop Events. This will show more sub-menu items
  2. Click Manager Registrants 
  3. Select your event from the drop down
  4. Now you will see a list of registrants of your event
  5. Click the Red Circle under the column Checked In, this will time date stamp when you click it.
  6. Do this for each person who has shown up for your event.

Can I check people in that I know are coming? - We dont recommend you do that.  Things happen and even when people commit they dont always show up.  Having accurate data is key and it only hurts you and your planning for events.  For years I heard how "All my customers have been to workshop X". when you look at the data less than 1% of an accounts team actually attend a specific workshop.  Many dont even register.  You also want to be able to see if people just register or are they actually showing up to your events.  This will let you target customers better and hopefully focus on WHO in an organization it better to invite and see participation.

Congratulations you have successfully checked in your registrants for your events which means they have not moved to attendees...now for the next phase...see who has or is actually participating in your workshop.

What about people on the waitlist?

When your event is full (the number of registrants reach the Capacity of the event), users can still register for that event. They will be stored as a registrant with Waiting List status and if someone cancels their registration to open a slot then anyone can register at that time. You will need to monitor your event to see if anyone unregisters for your event so others can register.  Once you have an open slot you will need to notify him/her to register for the event.

You can simply look at the waiting list (go to Workshop Events -> Manage Registrants, filter to get list of users in waiting list), select the person in the list, call them. If they still want to join the event, you if they want to attend still and then change the status from Waiting List to Paid

Details
Brandon Newport
Category: Frequently Asked Questions
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Here is a quick 8 minute video of someone walking through actually create a workshop event.  If you need a step by step guide with more details you can continue through this page to.  If you have additional questions please refer to the FAQ itself.

This is a How-to guide for event creation on the new Cisco Security Workshop platform.  This will only take a few minutes but your workshop will be setup and available to you immediately. 

How is this different from the previous process?  Well there are a few differences,

  • First of all this new platform is 100% automated so when you request an event (after clicking Save and Close) you will be notified of the event creation and can immediately start inviting your customers. 
  • Your customers will register in the same portal in which you requested the event and you will be able to give them a unique URL for the invite.
  • The best part of this new platform change is there is NO longer the need for Enrollment Keys for your customer.
  • In addition you can see who has registered to your event within the platform.
  • You can check them in on this platform when the arrive to your event.

WHO can create workshop events?  - Currently ONLY Cisco employees can schedule a workshop event.

What are the requirements - You must know the following BEFORE you create your event:

  1. Which type of workshop are you going to run?
  2. Where will the event be located?
  3. What is the date and time of the event?
  4. How long do you want to leave the event registration open?
  5. How many seats are available for your event?
  6. Do you want a wait list and how many people do you want to allow on the wait list?
  7. Description of your event (Copy and Paste from - Short Description Templates).
  8. How many total hours will your event run?
  9. What is your GEO?
  10. What is the purpose of your event (sales, marketing, POV, etc)?
  11. Who will be proctoring your event?  This needs to be certified proctor for the type of workshop you are wanting to do.

Once you know the answers to the above questions you are ready to request your event.

Now lets gets started showing you how to Create and Event in the Cisco Security Workshop platform

  1. Move your cursor on to the menu link at the top Workshop Events this will drop down more menu items
  2. Click on the menu link Create Workshop Event,
    **NOTE** when you click this link it will take a few seconds before the page comes up**NOTE**
    1. On the Basic Information Tab You will enter the following:
        1. Enter the Title you want for your event. 
          It is recommended you use the Name of the workshop and location that way it is unique from all other workshops.  This is key as it will create a URL that can be copied and sent out to your customers for registration.
      2. Select your Category - NOTE if you are running a workshop as a POV please select POV and not the regular category
      3. Enter your Event Start Date and Time.  Note the time is based on your current browser location so you may need to adjust for timezones
      4. Enter your Event End Date and Time.  THIS SHOULD be the same date as your start date, unless it is a multi-day event.  Choosing this does not give a student more or less time with the lab.  That is part of the course itself and most courses allow the students to continue to login for the remainder of the week.  The time and date is based on your current browser location so adjust accordingly
      5. Enter your Cutoff Date and Time. This is when you want people to NO longer be able to register. 
        This is important for those people who have not registered prior to your workshop but show up the day of your event.  It is recommended to give your customers a couple hours AFTER the event Start Date and Time to be able to register to cover walk-ins.
      6. Enter your Event Capacity (hopefully you know before now)
      7. Enter how many you want on your Waiting List Capacity (this is above your Event Capacity number)
      8. Published leave as Yes
      9. Event Password - enter a password if you want this to be a private event
      10. Access - Leave to Public unless someone from the workshop platform team has told you otherwise
      11. Registration Access - Leave to Public unless someone from the workshop platorm team has told you otherwise
      12. Enter Short Description - You can get that from the description of workshop you are hosting.  Course descriptions and pictures can be found here https://ciscosecurityworkshop.com/workshops or you can copy and paste from the short description templates menu. Yes you can add text and images.  Note you can make your description different from what the course has today, it is up to you.  In the future we will automate the field and you will no longer have to fill it out.

        1. PRO Tip on Workshop Event Creation…in the Short Description you can can add already uploaded images by

          1. clicking on the CMS Content Button in the Short Description area…

          2. Then click Media…it will popup a new sub window - now you can select images

          3. click on com_eventbooking,

          4. click on the image you want to use

          5.  Add by clicking the green Insert Media button in the upper left of that popup window. 

          6. Now you can add some flash to your event!!! Enjoy!!

    2. Now click on the Extra Information Tab and enter the following:
      1. Enter the Workshop Length in Hours for how long you think this event will last from a customers point of view or what you want them to be prepared for.
      2. Select your GEO (AMER, APJC or EMEA)
      3. Select the Type of Event
    3. Next click on the Workshop and Proctor Selection tab and select the following:
      1. Click the drop down Select your workshop in order to choose which workshop you want to use for your event
      2. Click the drop down Select Proctor to select the proctor that will proctor your workshop event
        1. Please make sure if you are not selecting yourself as the proctor that you have verified with the person you want to use PRIOR to submitting the workshop event request.
        2. Make sure you select the correct person for your proctor as this cannot be changed once it is submitted. 
        3. What if I want more than one proctor...that is easy once the event is setup send it to the other proctor(s) and have them register.  NOTE - Make sure you have enough capacity in your workshop to account for the additional proctor(s) above above and beyond the number of customers you want to attend.
    4. Now click on the Sponsors Tab and do the following:
      1. Click in the box to the right of Select Existing Sponsors to select the company or companies sponsoring the event.  You should always Cisco, but in the event that you have a partner also driving customers to an event then you can use their logo in addition Cisco.  If the company's information is not in the area you can add the partner by click the green plus in the bottom right next to "Website"
    5. Lastly click the Save and Close button
  3. **NOTE**
  4. **NOTE**
  5. **NOTE**

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