Frequently Asked Questions

This new platform gives you several ways to invite customers to your workshop.  This flexibility allows you invite your customers in the easiest way for you.  It also gives you the flexibility to utilized social media to expand your potential audience and drive more people to your workshops.   This how to will go through several ways you can share your workshop events with others.  I am sure there are other ways that folks will share with me and I will update this page as that happens.  There are also a few social media platforms that I do not have or use so I will not be able to describe how to use those. If you utilize those platforms not documented please share with me the instructions and screenshots and I will be glad to add them into this how to.  

Now that we have established the foundation and you have already created your workshop event lets just into how to invite customers to your workshops

1. Share the URL for your workshop.  Each workshop event in the system has a unique URL that can be copy shared out.  This will take your invitees to the page describing your workshop and allow them to register (once they have an account on the system).
2. Invite Friend - Clicking this button allows you to send an invite to several people at the same time. 
   1. Click the Invite Friend button it will open a popup window
   2. In the first box on the right enter your invitees one per line
   3. In the second box enter each person from the first box email address again one per line
   4. Scroll down a bit and you can enter a message that you want sent out to each person
   5. Scroll down a little more and you can click the Invite button to send the invites to the people listed in the previous boxes
3. Sharing via X Post - Click on the X Post button near the top right of your event and it will automatically open X (formally Twitter) in an new tab and fill in the X Post for your to share with your X Friends.  Once you are in X you can just click on the Post button and your post will go out
4. LinkedIn - With linked in you can post it your page like an X Post or you can message individuals directly.
   1. Click on the LinkedIn icon under the description
   2. Your LinkedIn account will open in a new tab and a popup window will display allowing you to post your workshop
   3. For more control over the post you can click the dropdown next your your profile picture in the top left...this will change the popup
   4. Now you can restrict, focus or open up who can see your workshop event post.
   5. If you make changes click the Done button, if not click the Back button
   6. You will be taken back to the original LinkedIn popup window about your post.  When ready click the Post button in the bottom right of the popup.

These are the only 2 social media platforms I have, if anyone else would like to use or document the others please reach out and I can let you edit this page or you can make the instructions for me and I can post.  Get screenshots when you can please....I dont have screenshots here yet but we will add screenshots to all of the how to pages.

What about people on the waitlist?

When your event is full (the number of registrants reach the Capacity of the event), users can still register for that event. They will be stored as a registrant with Waiting List status and if someone cancels their registration to open a slot then anyone can register at that time. You will need to monitor your event to see if anyone unregisters for your event so others can register.  Once you have an open slot you will need to notify him/her to register for the event.

You can simply look at the waiting list (go to Workshop Events -> Manage Registrants, filter to get list of users in waiting list), select the person in the list, call them. If they still want to join the event, you if they want to attend still and then change the status from Waiting List to Paid

In order to establish consistency across all workshops 2 surveys templates were created that are or soon will be used across all workshops.  The first survey focuses on what customers (or other attendees) thought of a particular workshop, the proctor and the content.  It also allows for raw input about what one likes and where one feels we could improve.  This survey is meant to be a way for us all to learn and improve or adjust the workshops and proctoring styles in order to meet our customers where they are.

The second survey is really a sales lead mechanism.  All our security products are listed in 2 categories.  The first question asks if the customer would like to Trial/POV one or more products, these should be considered hot leads that the sales teams should be following up on with 48 hours of the workshop.  Tens years of workshops has shown overall that when we wait longer than 48 hours (2 business days) customers often forget they went to the workshop and definitely forget how they filled out the survey.  The second question lists the same products but just asks if the customer would like more information about these products.  These should be considered warm leads and followup needs to happen within a week or less.  The last question focuses on Cisco solutions again these are warm leads and should be followed up within a week.

Historically when the original Threat Hunting Workshops were being run we averaged over 90% of people filing out the surveys.  Traditionally between 5-30% of people actually fill out surveys with 20-30% being considered very good results.  So how did we get 90%+.  The answer is the SEs MUST ask for them.  Sincerely ask. My close on surveys was close to 95%.  Before the last lab was complete by anyone, I would ask for everyone's attention and I built my case like this:

"Can I get everyone's attention for a moment.  I would like to thank everyone for coming out today and attending this workshop.  I love putting on these workshops and hope you all enjoyed as much as I did.  So I have a favor to ask, If you enjoyed these workshops I really need to guys to fill out a survey for me.  The reason for the survey is to let me know what you thought of the workshop, presentation and my proctoring style along with giving me raw feedback on what you liked and what you think we can do to improve.  These surveys are very important and I actually read every survey.  So if you guys could do this for me to help me out I would greatly appreciate it"

This is all it took be sincere be honest and mainly just ask..not in passing but truly mean what you say when you ask for the survey.  This is all on your SEs. This is one of the best ways you can help drive pipeline growth and help close deals in your territory.

So your customers have filled out the survey and you want to see them so you can follow up here is how you can get the surveys and share them with your seller.

Course Assessment Survey

1. In the course scroll down to find the first survey (typically called Course Assessment).  Click the link to get into it (click the name Course Assessment)
2. In the blue menu bar near the top look for the link called Responses, and click it.
3. Find the dropdown called Separate Groups, click the drop down and select your course group.  Note you can ONLY see your course groups and no one else's groups
4. You can now view the responses to the Course assessment on the screen.  Note you will need to scroll right in order to see more of the survey results
5. You can also download the result by clicking the Download table data as dropdown and selecting the format you wish then click the Download button

Product Information Request Survey

1. In the course scroll down to find the Product Information Request survey.  Click the link to get into it (click the name Product Information Request)
2. In the blue menu bar near the top look for the link called Responses, and click it.
3. Find the dropdown called Separate Groups, click the drop down and select your course group.  Note you can ONLY see your course groups and no one else's groups
4. You can now view the responses to the Course assessment on the screen.  Note you will need to scroll right in order to see more of the survey results
5. You can also download the result by clicking the Download table data as dropdown and selecting the format you wish then click the Download button

Congratulations! You have success accessed and maybe even downloaded your workshop surveys. 

So you have scheduled an event and checked people in the day of your event.  Now you want to see who actually engaged or participated in your workshop event and how far they got through the workshop.

1. Click on My Workshops in the top menu.  This will open up a new tab in your browser.  This screen should look very familiar to you if you have spent any time in Moodle.
2. Click on the course (ie workshop) you want to view participants of
3. On the far right column you will need to find the block that says Completion Progress.  You may have to scroll down to see it but it should be there.  If you don't see it contact the course creator or the Webex room for that workshop and ask them to add it.
4. If you are the proctor you will see an Overview of Students button in the Completion Progress block, click it, this will take you to a new page
5. At the top right under the 2nd Overview of Students title you will see a drop down for Groups & Groupings, click that drop down and select the particular Workshop group you wish to look at.  Then Select type of role you want to see the details on, for most of you this will be Customer, but if you look at other roles its because you are working with Partners or Employees (Cisco Internal).
6. Below you can see each person and how far they have gotten through the workshop.
7. You can also use this live to see how everyone is progressing through the workshop.