Frequently Asked Questions
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- By Avery Adams
- Category: Frequently Asked Questions
- Hits: 215
To establish consistency, survey templates were created and are or will soon be used across all workshops.
Survey Template 1:
The first survey asks for feedback from customers (or other attendees) about a specific workshop, proctor, and content. It also provides space for honest input on what each attendee likes and areas where we could improve. This survey is designed to help us learn and make adjustments to better meet our customers' needs with our workshops and proctoring styles.
Survey Template 2:
The second survey functions primarily as a sales lead generator, with all our security products listed in two categories. The first question asks if the customer would like to Trial/POV one or more products; these should be regarded as hot leads that the sales teams need to follow up on within 48 hours of the workshop. Ten years of experience with workshops has shown that waiting longer than 48 hours (two business days) often results in customers forgetting they attended the workshop and how they completed the survey. The second question lists the same products but simply asks if the customer would like more information about them. These should be considered warm leads, and follow-up should occur within a week or less. The final question focuses on Cisco solutions; these are also warm leads and should be followed up within a week.
Background/Purpose:
Historically, during the original Threat Hunting Workshops, we averaged over 90% of participants completing the surveys. Typically, 5-30% of people fill out surveys, with 20-30% considered very good results.
How did we achieve over 90%? The answer is that SEs MUST genuinely ask for them.
For example, Brandon Newport’s survey close rate was nearly 95%. Before anyone finished the last lab, he would call for everyone's attention and present his case.
- Can I get everyone's attention for a moment? I want to thank everyone for coming out today and attending this workshop. I love hosting these workshops and hope you all enjoyed it as much as I did. I have a favor to ask: if you enjoyed these workshops, I really need everyone to fill out a survey for me. The purpose of the survey is to hear your thoughts on the workshop, presentation, and my proctoring style, as well as to get honest feedback on what you liked and suggestions for improvement. These surveys are very important, and I read every one. So, if you could do this for me to help out, I would truly appreciate it.
This is all it takes: be sincere, be honest, and ask directly, not passively, but truly mean what you say when you request the survey. This is one of the best ways you can help drive pipeline growth and close deals in your territory.
Other Related FAQs:
- Who Can Proctor Workshop Events?
- How Do I Create a Workshop Event?
- How Do I Check-In Attendees to My Workshop Event?
- How to Sign Up for Workshops Yourself [Enrollment Keys]
- How Do I See My Survey Results?
- Will the Template Replace My Description?
- How Do I Invite Customers to My Workshop Event?
- What Time Zone Is Used When Creating Events?
- Why Do I Need to Give a Presentation?
- When Do Events Disappear from the Web UI?
- Can I Change the Proctor for My Workshop Event?
- How Do I See Who Participated In My Workshop?
- Can We Have More Than One Proctor for Our Workshop?
- Can I Create a Private Event or Set Permissions on My Event?
- How Long Will It Take to Get Confirmation of My Workshop Event?
- How to Qualify as a Proctor
- What Is a Proctor and What Do They Do?
- What Happens to People on the Waitlist When My Event Is Full?
- How Can I Get Permission to Lead the Train the Trainer Sessions?
- Details
- By Avery Adams
- Category: Frequently Asked Questions
- Hits: 236
Once you complete the workshop, you will be automatically enrolled in the Train the Trainer (TTT) for that workshop. After completing the TTT for that workshop, you will be set up as a Proctor for that workshop. Each workshop is unique, and completing one series does not automatically register you for any of the other workshops. If you would like more information about a specific workshop at any time, please reach out to the individuals involved, who are listed on their respective workshop pages. - https://ciscosecurityworkshop.com/home/available-workshops
Other Related FAQs:
- Who Can Proctor Workshop Events?
- How Do I Create a Workshop Event?
- How Do I Check-In Attendees to My Workshop Event?
- How to Sign Up for Workshops Yourself [Enrollment Keys]
- How Do I See My Survey Results?
- Will the Template Replace My Description?
- How Do I Invite Customers to My Workshop Event?
- What Time Zone Is Used When Creating Events?
- Why Do I Need to Give a Presentation?
- When Do Events Disappear from the Web UI?
- Can I Change the Proctor for My Workshop Event?
- How Do I See Who Participated In My Workshop?
- Can We Have More Than One Proctor for Our Workshop?
- Can I Create a Private Event or Set Permissions on My Event?
- How Long Will It Take to Get Confirmation of My Workshop Event?
- How to Qualify as a Proctor
- What Is a Proctor and What Do They Do?
- What Happens to People on the Waitlist When My Event Is Full?
- How Can I Encourage Attendee Survey Completion?
- Details
- By Avery Adams
- Category: Frequently Asked Questions
- Hits: 284
When your event is full (the number of registrants reaches its capacity), users can still register. They will be recorded as registrants with a Waiting List status, and if someone cancels their registration to free up a spot, anyone can register at that time. You will need to monitor your event to see if anyone unregisters, so others can register. Once you have an open slot, you should notify the person to register for the event.
You can view the waiting list (go to Workshop Events -> Manage Registrants, then filter to see a list of users on the waiting list), select the person, and call them. If they still want to join the event, you can change the status from Waiting List to Paid
Other Related FAQs:
- How Do I Check-In Attendees to My Workshop Event?
- How to Sign Up for Workshops Yourself [Enrollment Keys]
- How Do I See My Survey Results?
- Will the Template Replace My Description?
- How Do I Invite Customers to My Workshop Event?
- What Time Zone Is Used When Creating Events?
- Why Do I Need to Give a Presentation?
- When Do Events Disappear from the Web UI?
- Can I Change the Proctor for My Workshop Event?
- How Do I See Who Participated In My Workshop?
- Can We Have More Than One Proctor for Our Workshop?
- Can I Create a Private Event or Set Permissions on My Event?
- How Long Will It Take to Get Confirmation of My Workshop Event?
- How Can I Get Permission to Lead the Train the Trainer Sessions?
- How Can I Encourage Attendee Survey Completion?
- Details
- By Avery Adams
- Category: Frequently Asked Questions
- Hits: 294
A proctor is responsible for making sure a workshop runs smoothly.
- Requesting the workshop creation, with specific location, time zone, and start time. Only qualified proctors can request the creation of a workshop.
- Providing the initial presentation at the workshop (optional to have another Cisco employee or partner who is present do this). This provides essential information to workshop attendees.
- Managing the logistics of ensuring that workshop attendees can access the workshop.
- Addressing customer questions throughout the workshop.
- Addressing any logistical or technical challenges with executing the workshop, leveraging assistance from workshop support resources.
For more information on qualifying, check the related FAQ How to Qualify as a Proctor
Other Related FAQs:
- Who Can Proctor Workshop Events?
- How Do I Create a Workshop Event?
- How Do I Check-In Attendees to My Workshop Event?
- How to Sign Up for Workshops Yourself [Enrollment Keys]
- How Do I See My Survey Results?
- Will the Template Replace My Description?
- How Do I Invite Customers to My Workshop Event?
- What Time Zone Is Used When Creating Events?
- Why Do I Need to Give a Presentation?
- When Do Events Disappear from the Web UI?
- Can I Change the Proctor for My Workshop Event?
- How Do I See Who Participated In My Workshop?
- Can We Have More Than One Proctor for Our Workshop?
- Can I Create a Private Event or Set Permissions on My Event?
- How Long Will It Take to Get Confirmation of My Workshop Event?
- How to Qualify as a Proctor
- What Happens to People on the Waitlist When My Event Is Full?
- How Can I Get Permission to Lead the Train the Trainer Sessions?
- How Can I Encourage Attendee Survey Completion?
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